Product Fulfillment & Delivery Policy

1. Purpose

This Product Fulfillment & Delivery Policy ("Policy") explains how products and services associated with OmniElite Performance ("OmniElite," "OEP," "we," "our," or "us") are fulfilled and delivered.

OmniElite is a membership-based health optimization and telehealth platform. While certain products and services may be recommended or made available through OmniElite, most physical products are fulfilled directly by licensed pharmacies, laboratory partners, or other authorized third-party providers.

This Policy is intended to clarify the responsibilities of OmniElite and our fulfillment partners.

2. OmniElite's Role

OmniElite does not operate as a pharmacy, laboratory, or product fulfillment company.

Unless specifically stated otherwise, OmniElite does not:

• Dispense prescription medications.
• Package prescription medications.
• Ship prescription medications.
• Manufacture supplements.
• Operate a laboratory.
• Deliver laboratory collection kits.
• Control third-party shipping schedules.

Instead, OmniElite coordinates services and works with trusted healthcare partners to help facilitate your care.

3. Prescription Medications

If a licensed healthcare provider determines that a prescription is medically appropriate, the prescription may be transmitted to a licensed pharmacy selected by you or to one of OmniElite's pharmacy partners, where permitted.

Prescription medications are dispensed, packaged, and shipped solely by the licensed pharmacy.

Shipping methods, delivery times, medication availability, refill timing, and shipping restrictions are determined by the pharmacy and applicable law.

Questions regarding prescription fulfillment or delivery should be directed to the dispensing pharmacy.

4. Laboratory Testing

Laboratory services may be provided through independent laboratory partners.

If home collection kits are available, they are generally shipped directly by the laboratory or its authorized fulfillment provider.

Laboratory processing times, specimen requirements, reporting schedules, and shipping timelines are determined by the laboratory.

Questions regarding laboratory kit delivery or processing should be directed to the laboratory whenever possible.

5. Supplements and Wellness Products

If OmniElite recommends dietary supplements, wellness products, or other health-related items, those products may be purchased directly through approved third-party partners.

Order processing, payment, shipping, returns, warranties, and customer service for those products are handled by the applicable third-party provider unless otherwise stated.

6. Educational Materials and Digital Services

Memberships, educational content, digital resources, telehealth services, and other online offerings are delivered electronically and are not subject to shipping or physical delivery.

Access to digital services is generally provided after enrollment requirements have been completed and payment has been successfully processed.

7. Delivery Timeframes

Estimated delivery dates for prescription medications, laboratory kits, supplements, or other physical products are provided by the applicable pharmacy, laboratory, or fulfillment partner.

Delivery estimates are not guaranteed and may be affected by factors outside the control of OmniElite, including:

• Weather conditions
• Carrier delays
• Product availability
• Supply chain disruptions
• Regulatory requirements
• Verification procedures
• Holidays

OmniElite is not responsible for shipping delays caused by third-party fulfillment providers or shipping carriers.

8. Shipping Issues

If you experience a shipping or delivery issue, we encourage you to first contact the pharmacy, laboratory, or fulfillment partner responsible for your order.

If additional assistance is needed, OmniElite will make reasonable efforts to help coordinate communication with the appropriate provider; however, OmniElite cannot guarantee resolution of shipping issues controlled by third parties.

9. Product Availability

Product availability is determined by the applicable pharmacy, laboratory, manufacturer, or fulfillment provider.

OmniElite cannot guarantee the availability of any medication, supplement, laboratory test, or other product.

Alternative products or providers may be recommended when appropriate and available.

10. Geographic Availability

Certain products and services may not be available in every state or jurisdiction.

Availability may depend on:

• State licensing requirements
• Pharmacy licensing
• Laboratory availability
• Regulatory restrictions
• Product availability

OmniElite reserves the right to limit the availability of products or services based on applicable laws or operational considerations.

11. Third-Party Providers

Pharmacies, laboratories, manufacturers, and fulfillment providers operate independently of OmniElite.

Each provider maintains its own policies regarding:

• Shipping
• Returns
• Delivery
• Privacy
• Customer service
• Product availability

Customers may be subject to the policies and procedures of those providers when purchasing or receiving products.

12. Future Fulfillment

If OmniElite begins directly selling, warehousing, or shipping physical products in the future, this Policy may be updated to include additional information regarding shipping methods, processing times, returns, and fulfillment practices.

13. Changes to This Policy

OmniElite may update this Policy from time to time.

The most current version will always be available on our website and will include the revised Effective Date.

Your continued use of the website after changes become effective constitutes your acceptance of the revised Policy.

14. Contact Us

If you have questions regarding this Policy or need assistance identifying the appropriate fulfillment provider, please contact: