Membership Billing, Refund & Cancellation Policy

1. Purpose

This Membership Billing, Refund & Cancellation Policy ("Policy") explains how memberships, recurring billing, cancellations, refunds, products, appointment-related fees, payment authorizations, and financial responsibilities are handled by OmniElite Performance ("OmniElite," "OEP," "we," "our," or "us").

By purchasing a membership, product, or service through OmniElite, you acknowledge that you have read, understood, and agree to this Policy.

2. Membership Fees

Membership fees are charged according to the membership plan selected during checkout.

Membership benefits begin once enrollment has been successfully processed.

Membership pricing may change from time to time. If pricing changes affect existing members, OmniElite will provide advance notice before the new pricing becomes effective, in accordance with applicable law and the terms of the applicable membership.

Membership fees cover only the benefits specifically included within the selected membership.

Medical consultations, laboratory testing, prescription medications, supplements, and other products or services may require additional payment unless specifically included.

3. Subscription Billing, Auto-Renewal & Payment Authorization

Unless otherwise stated at the time of purchase, memberships automatically renew on a recurring basis.

By enrolling in a recurring membership, you authorize OmniElite to automatically charge your designated payment method for each recurring billing period until your membership is canceled in accordance with this Policy.

By providing a payment method, you authorize OmniElite to charge your account for:

• Membership fees
• Membership renewals
• Authorized purchases
• Applicable taxes, where required
• Other charges that you specifically authorize

You are responsible for maintaining accurate and current payment information.

If your payment information changes, it is your responsibility to update it promptly.

If a scheduled payment cannot be processed, OmniElite may:

• Retry the payment
• Notify you that your payment method needs updating
• Suspend membership benefits until payment is received
• Cancel the membership if payment is not received within a reasonable period

4. Membership Cancellation

You may cancel your membership at any time by following the cancellation instructions within your member account or by contacting our support team.

Unless otherwise stated within your Membership Agreement:

• Cancellation stops future recurring billing.
• Cancellation does not automatically entitle you to a refund.
• Membership benefits remain available through the end of the current billing period unless otherwise specified.
• Cancellation requests received after a recurring payment has been processed generally apply to the next billing cycle.

5. Return & Refund Policy

Membership fees are generally non-refundable once a billing period has begun.

Refund requests may be considered under limited circumstances, including:

• Duplicate charges
• Billing errors
• Verified unauthorized transactions
• Situations where a refund is required by applicable law
• Other circumstances approved by OmniElite in its sole discretion

If approved, refunds will generally be issued to the original payment method used for the purchase.

6. Product Returns

If OmniElite offers physical products, eligible unopened and unused products may be returned in accordance with any product-specific return instructions.

The following items are generally not eligible for return:

• Prescription medications
• Compounded medications
• Customized or personalized products
• Perishable products
• Opened health or wellness products where prohibited by law

Unless the return is due to an error by OmniElite or a defective product, return shipping costs are the responsibility of the customer.

7. Payment Terms

Unless otherwise stated, payment is due at the time of purchase.

OmniElite currently accepts approved payment methods displayed during checkout.

All prices are listed in U.S. Dollars unless otherwise specified.

Applicable taxes, if required by law, will be calculated during checkout.

OmniElite reserves the right to refuse or cancel transactions involving suspected fraud, unauthorized activity, or payment irregularities.

8. Medical Services & Financial Responsibility

Membership fees do not include all healthcare services.

Additional charges may apply for:

• Medical consultations
• Telehealth appointments
• Laboratory testing
• Prescription medications
• Supplements
• Third-party services
• Other healthcare services not specifically included within your membership

Clinical decisions made by licensed healthcare providers are not grounds for a membership refund.

Examples include:

• A provider determines that treatment is not medically appropriate.
• A provider recommends a different treatment plan.
• Laboratory results indicate a different course of care.
• A requested medication is not prescribed.

9. Membership Does Not Guarantee Treatment

Purchasing a membership does not guarantee:

• Acceptance as a patient
• Eligibility for treatment
• Laboratory testing
• Prescription medications
• Approval of any requested medication
• Approval of any requested therapy
• Any specific treatment protocol
• Any particular health outcome

All clinical decisions remain solely within the professional judgment of the licensed healthcare provider.

10. Insurance & Non-Insurance Disclosure

OmniElite memberships are not health insurance.

Membership fees do not replace comprehensive health insurance coverage.

Members remain financially responsible for healthcare services, prescriptions, laboratory testing, and other costs not specifically included within their membership.

Insurance reimbursement, if available, is determined solely by your insurance carrier and applicable benefit plan.

OmniElite does not guarantee insurance reimbursement.

11. HSA/FSA Disclaimer

Certain products or services may qualify for payment through a Health Savings Account (HSA) or Flexible Spending Account (FSA), depending on applicable law and your individual benefit plan.

Eligibility is determined by your HSA or FSA administrator and applicable regulations.

OmniElite does not guarantee HSA or FSA eligibility or reimbursement.

12. Price Transparency

OmniElite is committed to providing clear and transparent pricing.

Whenever possible, membership pricing, products, and services will be disclosed before purchase.

Certain healthcare services, laboratory testing, prescriptions, and third-party services may involve additional charges that will be discussed before they are provided.

13. No-Show & Late Cancellation Policy

Medical appointments scheduled through OmniElite may be subject to separate appointment cancellation and no-show policies.

Failure to attend scheduled appointments or repeated late cancellations may result in:

• Appointment fees
• Loss of appointment time
• Delays in rescheduling
• Restrictions on future scheduling

Any applicable appointment fees will be disclosed before scheduling whenever possible.

14. Promotional Pricing

From time to time, OmniElite may offer promotional pricing, introductory offers, referral incentives, bundled packages, discount codes, seasonal promotions, or other special offers.

General terms governing promotional offers are contained in the Promotional Offers & Terms section of our Website Terms of Use, which are incorporated into this Policy by reference.

Any billing, cancellation, or refund provisions applicable to purchases made during a promotional period remain subject to this Membership Billing, Refund & Cancellation Policy unless expressly stated otherwise in the specific promotion.

15. Billing Questions & Payment Disputes

If you believe a billing error has occurred, please contact OmniElite before initiating a payment dispute with your financial institution.

Many billing concerns can be resolved quickly through our customer support team.

We are committed to resolving billing issues promptly and fairly.

16. Chargebacks

Initiating a chargeback does not automatically cancel your membership.

If a chargeback is initiated, OmniElite reserves the right, where permitted by law, to:

• Suspend membership benefits
• Suspend access to member services
• Request additional documentation
• Contest chargebacks believed to be invalid
• Restrict future purchases or memberships

Nothing in this Policy limits any rights you may have under applicable consumer protection laws.

17. Policy Changes

OmniElite may update this Policy from time to time.

The most current version will always be available on our website and will include the revised Effective Date.

Your continued participation in your membership after changes become effective constitutes acceptance of the revised Policy.

18. Contact Us

If you have questions regarding billing, payments, refunds, cancellations, or this Policy, please contact:

OmniElite Performance, LLC

30 N Gould St # 66094

Sheridan, WY 82801

support@omnieliteperformance.com

Phone: